My order hasn't arrived, or tracking says delivered but I don't have it

Start with the tracking link in your dispatch email. It shows the courier's latest scan, and most "delivered" parcels turn out to be with a neighbour, in a safe place chosen by the courier, or at a local pickup point. Check those first, and look for a card through the door.

If the parcel is still missing after that, email hello@growtropicals.com with your order number.

If you added Protect My Order at checkout, we will send a replacement or refund you straight away, no investigation needed. Without it, we open an investigation with the courier first to try to find the parcel, and once they confirm it is lost we replace the order or refund you.