An item is missing or wrong in my delivery

First, check your dispatch emails. Larger orders are sometimes sent as more than one parcel, each with its own tracking, and the rest may still be on its way.

If everything has arrived and something is still missing or is not what you ordered, email hello@growtropicals.com within 48 hours with your order number and a photo of what you received and the packing slip. We will send the missing item, or arrange a swap or refund for a wrong one, at no cost to you. Please keep the packaging until it is sorted.