Terms of service
Last updated: November 2026
These terms apply when you use growtropicals.com and when you buy from us. Please read them before you order. Nothing in these terms reduces your legal rights as a consumer.
1. Who we are
We are Growtropicals Ltd, trading as GrowTropicals. We are a company registered in England and Wales.
- Company number: 12556047
- VAT number: GB 391600604
- Registered office: Hall Nurseries, Upper Helmsley, York, YO41 1JY
- Email: hello@growtropicals.com
In these terms, "we", "us" and "our" mean Growtropicals Ltd. "You" means the person using the website or placing an order.
2. About these terms
2.1 The terms that apply to your order are the ones published on this page on the day you place it.
2.2 We may update these terms from time to time. Changes apply to orders placed after the new version is published. They do not change orders you have already placed.
2.3 You must be 18 or over to place an order.
2.4 Our , and form part of these terms.
3. Placing an order
3.1 When you place an order, you will receive an email confirming that we have received it. This email does not mean we have accepted your order.
3.2 We accept your order when we send the email confirming that it has been dispatched, or that it is ready for collection. A contract between you and us is formed at that point.
3.3 We may decline an order before we accept it. For example, if a plant is out of stock or no longer in good enough condition to send, if there is an error in the price or description, if we cannot deliver to your address, or if we suspect fraud. If we decline an order, we will tell you and refund anything you have paid in full.
3.4 Please check your order and delivery address carefully. If you need to change something, email us as soon as you can. We will make the change if the order has not yet been packed.
4. Our plants and products
4.1 Plants are living things and every one is different. Photos on the website show a typical example unless the listing says you will receive the exact plant pictured. The plant you receive may differ in size, shape, leaf count and colouring.
4.2 Sizes, pot sizes and heights are approximate.
4.3 Plants are sold fully rooted unless the listing says otherwise.
4.4 Minor cosmetic marks and signs of transit stress are normal for a plant that has travelled. They are not faults.
4.5 Outdoor and hardy plants follow the seasons. Depending on the time of year they may arrive cut back, dormant or without leaves. This is how a healthy plant looks at that time of year and is not a fault.
4.6 Care information on the website is general guidance. Conditions in every home are different, so results vary.
4.7 Some plants are harmful to people or animals if eaten, and some have sap that can irritate skin. Our plants are sold as ornamental plants and are not for eating. Keep them out of reach of children and pets, and check before you buy if this matters in your home.
4.8 Plants are sent with a UK plant passport where the law requires one.
5. Prices and payment
5.1 Prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay.
5.2 We take payment when you place your order, including for pre-orders.
5.3 Prices can change, but a change will not affect an order we have already accepted.
5.4 If we find a pricing error after you have ordered, we will contact you. You can choose to go ahead at the correct price or cancel for a full refund. If the error was obvious and you could reasonably have recognised it, we may cancel the order and refund you.
5.5 Discount codes cannot be combined unless we say so, cannot be applied after an order is placed, and may have their own conditions.
6. Delivery
6.1 Our explains where we deliver, what it costs and when orders are dispatched.
6.2 Delivery times are estimates. They can be longer at busy periods or in bad weather.
6.3 The order is our responsibility until it is delivered to your address, to a neighbour or safe place you have chosen through the courier's delivery options, or collected by you. After that it is your responsibility.
6.4 If we have not delivered an in-stock order within 30 days of the day you placed it, you can cancel it for a full refund.
7. Pre-orders and live sales
7.1 We sell pre-order plants in batches. Each listing shows when the batch closes and the estimated dispatch date.
7.2 You can cancel a pre-order for a full refund at any time before its batch closes. Email hello@growtropicals.com with your order number.
7.3 When a batch closes, we order your plants from our supplier specifically for you. From that point we do not accept cancellations or give refunds because you have changed your mind.
7.4 Dispatch dates for pre-orders are estimates, because they depend on growers, imports and plant health checks. If a pre-order is delayed well beyond its estimated date, we will contact you and you can choose to wait or to cancel for a full refund.
7.5 If a pre-order plant will not be available, or does not meet our quality standard when it reaches us, we will tell you and refund you in full.
7.6 Our Live Arrival Guarantee and your legal rights apply to pre-order plants in the same way as any other plant.
7.7 Plants bought in a live sale are the specific plants shown in that sale. These terms apply to them in the same way as any other order.
8. Returns, refunds and our guarantee
8.1 By law, the goods we sell you must be as described, fit for purpose and of satisfactory quality.
8.2 Every plant is also covered by our Live Arrival Guarantee for its first 7 days with you. The guarantee is in addition to your legal rights.
8.3 Our explains the guarantee, what to do if something is wrong with your order, and when you can return goods because you have changed your mind.
9. Our right to cancel and events outside our control
9.1 After we have accepted your order, we may still need to cancel it if an event outside our reasonable control stops us from fulfilling it. Examples are extreme weather, courier disruption, a plant health restriction, or a plant failing our checks before dispatch. We will tell you as soon as we can and refund you in full.
9.2 We may close an account or refuse future orders where there is clear evidence of fraud or abuse of our guarantee. This does not affect orders we have already accepted, or your legal rights on past orders.
10. Our responsibility to you
10.1 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.
10.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss that was not foreseeable.
10.3 We sell to consumers for domestic and private use. If you use what you buy for a business purpose, we are not liable for loss of profit, loss of business or business interruption.
11. Business and wholesale customers
11.1 If you buy from us for a business, the Live Arrival Guarantee and the 14 day right to change your mind do not apply to you unless we agree otherwise in writing. The consumer rights described in these terms are replaced by the rights the law gives to business buyers.
11.2 Subject to clause 10.1, our total liability to a business customer for any order is limited to the price paid for that order.
11.3 Wholesale and trade accounts have their own terms, which take priority over these terms where they differ.
12. Rewards, add-ons and promotions
Growth Fund Rewards, Protect My Order, Winter Protection, gift vouchers and promotions each have their own conditions, shown on the relevant page of our website. Where those conditions differ from these terms, they take priority for that scheme or add-on.
13. Using our website
13.1 The content on this website, including photos, text, care guides and our name and logo, belongs to us or to those who license it to us. You may view and print it for your own personal use. You may not copy or reuse it commercially without our written permission.
13.2 You must not misuse the website. This includes introducing viruses, trying to gain unauthorised access, scraping content by automated means, or using the site for anything unlawful.
13.3 If you create an account, keep your login details private and tell us if you think someone else has used them.
13.4 If you send us a review, photo or comment, you confirm that it is your own and is honest, and you allow us to use it on our website, emails and social media free of charge. We may remove content that is unlawful, offensive or misleading.
13.5 We try to keep the website accurate and available, but it may sometimes contain errors or be unavailable. Links to other websites are provided for information and we are not responsible for their content.
14. Your personal information
We use your personal information as set out in our .
15. Complaints
15.1 If you are unhappy with anything, email hello@growtropicals.com with your order number. We will acknowledge your complaint within 3 working days and do our best to resolve it quickly.
15.2 If we cannot resolve it, you can get free, independent advice from Citizens Advice at citizensadvice.org.uk.
16. Other important terms
16.1 We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. This will not affect your rights.
16.2 The contract is between you and us. No one else has rights under it.
16.3 If a court finds that part of these terms is unlawful, the rest will continue to apply.
16.4 If we do not enforce a right straight away, we can still enforce it later.
16.5 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts of the country you live in.