At GrowTropicals, we pride ourselves on being a leader in plant knowledge and expertise, and we are committed to ensuring that our customers receive the highest quality plants and customer service possible. Because of this, we guarantee the health of every plant that we deliver, and we offer a 7-day live arrival guarantee on all of our plants. Our team takes meticulous care in preparing and protecting each plant for transportation to ensure their safe arrival.
It is important to keep in mind that, plants can be sensitive to significant changes. As a result, some minor cosmetic imperfections may be present upon arrival. Plants are living things and may not always be 100% perfect. We do our best to photograph plants and specifically note if a plant is blemished pre-shipping. Due to the process of shipping it is possible that following shipping your plant may require several days or even weeks to acclimate to its new surroundings before it begins to thrive and grow. This is completely normal and nothing to worry about.
Should you encounter any issues with an order, simply contact our customer support team at email@example.com within 7 days of receiving your order. To make the process as simple as possible, we kindly ask that you provide your order number, full name and several clear photos of the damaged plant so that we may better assist you.
If the plant is damaged and you wish to return it, we will collect the plant at our cost, and issue a full refund. Please note this can take up to 7 days to appear in your bank account.
Please be aware that refunds will not be processed after the guarantee period. This is because we can not guarantee the care and environment the plant has been kept in. Repotting your plant within this time frame will also void our guarantee.