Shipping policy

Last updated: November 2026

This policy explains where we deliver, what it costs and when your order will be dispatched. It forms part of our Terms of service.

Where we deliver

We deliver to mainland UK addresses.

We have paused delivery to Northern Ireland, the Channel Islands and the Isle of Man because of changes to customs arrangements. We also do not deliver to some remote postcodes. The current list is in our Help Centre.

We can arrange international delivery for orders of £3,000 or more, to cover the cost of the paperwork and phytosanitary certificate. Email hello@growtropicals.com before you order.

Delivery charges

Delivery is free on UK mainland orders over £60 with Economy delivery.

Saturday delivery is £9.99.

Orders that contain only e-gift vouchers or greeting cards have no delivery charge.

The delivery charge for your order is always shown at checkout before you pay.

When we dispatch

Orders containing plants are usually dispatched Monday to Thursday. We don't send plants on a Friday, except for Saturday delivery, so that they do not sit in the courier network over the weekend. We do not send plants on bank holidays.

Orders without plants are also dispatched on Fridays.

• Express: dispatched the same day if you order before 1pm, otherwise the next dispatch day.
• Standard: dispatched within 2 to 3 working days.
• Economy: dispatched within 4 to 5 working days.
• Saturday delivery: order by 1pm on Friday for delivery that Saturday. Orders placed after 1pm on Friday are sent the following Friday.

Pre-order plants and tissue culture plantlets are dispatched on the dates shown on their listings. Please allow +7 days for delays due to customs , transport and importation related delays.

Delivery times

All our delivery options use a 24 hour courier service once the order has been dispatched. We use DPD, Parcelforce and Royal Mail. Delivery times are estimates. They can be longer at busy periods or when the weather stops us sending plants safely.

If an Express order is not delivered within 24 hours of dispatch, email us. We will refund the difference between the Express and Economy delivery charge.

Tracking and delivery

You will receive an email with tracking details when your order is dispatched.

If you add your mobile number at checkout, the courier will text you a delivery window on the morning of delivery. From that message you can change the day, redirect the parcel to a pickup shop or choose a safe place.

Please unpack plants on the day they arrive. If a parcel is redirected to a pickup point and not collected within 2 days, we are not responsible for harm caused to the plants by the extra time in the box.

Holding an order

We can hold an order for up to 7 days and send it on a date you choose. Email hello@growtropicals.com with your order number straight after ordering. 
This does not apply for Tissue Culture plantlets.

Cold weather

We send plants through the winter when temperatures allow.

With Winter Protection added to your order, we send plants in temperatures down to -3C. Below -3C we stop sending all plants until it warms up.

Orders without Winter Protection may be held until overnight temperatures are above 5C.

We will tell you if the weather delays your order.

Collection

You can collect your order from GrowTropicals, Hall Nurseries, Upper Helmsley, York, YO41 1JY, Monday to Friday between 10am and 4pm. Please wait for the email telling you that your order is ready before you travel.

If your parcel is late or missing

Check the tracking link in your dispatch email first. Parcels marked as delivered are often with a neighbour, in a safe place or at a local pickup point.

If you still cannot find it, email hello@growtropicals.com with your order number.

If you added Protect My Order at checkout, we will send a replacement or refund you straight away. Without it, we first open an investigation with the courier. Once they confirm the parcel is lost, we replace the order or refund you.

If we have not delivered an in-stock order within 30 days of the day you placed it, you can cancel it for a full refund.

Plant passports

Plants are sent with a UK plant passport where the law requires one. The plant passport is printed on your order invoice. If you have lost this, please contact us and we can share the details of the passport directly.

Damaged, wrong or missing items

Our Return and refund policy explains our Live Arrival Guarantee and what to do if something is wrong with your order.