Worm Castings

Worm Castings - manure generated by earthworms - are the perfect addition to your substrate blends to add an organic fertiliser. Worm castings provide all the essential nutrients your plants need and will also aid moisture retention and aeration.

Mix into your substrate before potting up, use as a top dressing to be watered into the root ball, or make a microbe tea by mixing with water.

We always do our best to help you choose the right plant. If you aren't sure about which to choose, please contact us! We will listen to your needs and make helpful suggestions that should guide you to the plant that is perfect for your situation or build, first time.

We are also very careful about the products we offer. We carefully handpick every single product in our shop to ensure it meets our requirements of quality, effectiveness and reliability.

In short, we go a long way to make sure that when you buy from Grow Tropicals you won’t be disappointed. 

Delivery

Upon order confirmation, orders containing plants will be packaged and sent out on a Monday or Tuesday. This is to ensure minimal time in transit. Parcels are sent via DPD 24 hour and if you enter your phone number at order you will be provided with tracking information and a 1 hour delivery slot. All orders that do not contain plants will be shipped within 2 business days.

Plant Refunds

In the unlikely event that you receive a plant in less than expected condition, please contact us immediately at orders@growtropicals.com and provide images of the item within 24 hours.

We kindly remind you that any plants removed from their pot or substrate, or cut within 7 days of receipt, cannot be returned. This is to ensure the plant has a chance to acclimatise to your environment without the added stress of upheaval. 

Please check our recommended aftercare guide included with your plant, to ensure your plant thrives once it is in your hands.

Returns beyond 7 days cannot be accepted.

Non-Plant Returns

In the unlikely event that you receive an item in less than expected condition, please contact us immediately at orders@growtropicals.com and provide images of the item within 24 hours.

For non-plant related items, we will accept returns up to 14 days if the item is undamaged and in the packaging as it arrived. Please contact us for more info.

Pre-Orders (if applicable)

As preorders are bespoke purchases, we do not offer a refund unless the item is damaged or defective on arrival. Please email orders@growtropicals.com and we aim to resolve the situation as quickly as possible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@growtropicals.com. 

Return Shipping

To return your product, you should mail your product to: GrowTropicals, Unit C1, Burley Hill Trading Estate, LS4 2PU, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.