Packaged with Care
Every order is hand-packed in eco-friendly, protective packaging - refined through thousands of deliveries to ensure your plant arrives healthy, hydrated, and looking its best.
Backed by our Live Arrival Guarantee.
Houseplant
Protect My Order
£1.49
FREE tracked delivery on orders over £60
Description
We pack every order to survive the journey, but once a parcel is with the courier it's out of our hands. Protect My Order is an optional add-on at checkout that covers your whole order against loss, theft and damage in transit, for a small one-off fee.
What's covered:
- Damage in transit: your plant or items arrive damaged from the journey
- Loss: your parcel never turns up
- Theft: your parcel is marked delivered but goes missing
How it works:
Add Protect My Order to your basket before you pay. One add-on covers everything in that order. If something goes wrong, get in touch with your order number and a photo of any damage, and we'll sort a replacement or refund quickly.
Plants are living things travelling in a box, and even the best packaging can't control every bump along the way. Protect My Order means that if the journey lets your order down, we make it right without the stress.
You can read more about how we pack and ship on our delivery information page.
Delivery & returns
See all delivery pricing tiers
Based on your basket total, confirmed at checkout. Free delivery: Economy over £60 · Standard over £100 · Express over £150.
Order by 1pm Monday to Friday for same day dispatch. Every plant travels in protective, plant-safe packaging with tracked delivery.
Changed your mind? See our Return Policy.
Best quality plants guaranteed
7 day live arrival guarantee
Delivered to your door with care
In their words
What our customers say
Arrived just like the photos - maybe even fuller. Healthy, well-acclimated, and straight into my collection with no issues.
Flawless leaves, stunning variegation, and clearly cared for by experts. It’s already a talking point in my home office.
Hard to find rare plants that are pet-safe. Ours arrived in perfect condition and looks amazing without any worry.
Good to know
Frequently Asked Questions
What is your returns policy?
When will my order arrive and how much is shipping?
Why Grow Tropicals
Plants delivered the way they deserve
Perfect for Gifting
From rare collector’s pieces to easy-care favourites, our plants arrive fully potted and ready to enjoy. Add a personalised note at checkout for a thoughtful finishing touch.
Delivered fresh, beautiful, and gift-ready.
Sustainability at Heart
All plants are ethically sourced from trusted growers, never wild-collected. Every order ships carbon-neutral in minimal-waste packaging.
Good for your home - and the planet.
Verified reviews
Rated by real customers
This order protection service provides "peace of mind" for plant purchases. Most customers praised excellent packaging, fast delivery, and healthy plants arriving in perfect condition. However, some confusion exists about what the protection covers, and a few shoppers reported damaged plants despite the service. Customers appreciate the low cost for added security.
- Peace of mind is always a good thing.
- Quality of packaging was next level, individually wrapped and inside a sturdy box
- Lovely quality. Arrived promptly with no damage. Such a beautiful plant.
J
Just what I wanted and arrived beautifully packed and in perfect shape.
C
Great protection and they made it in one piece 🙂
C
Peace of mind is always a good thing.
C
Peace of mind is always a good thing.
A
Really protected, I'm very happy 🤍
A
Really protected, I'm very happy :u1F90D:
M
Excellent 1st class service well packed and a fast delivery many thanks
S
Excellent 1st class service well packed and a fast delivery many thanks
S
Had to repot both plants one pot had a big crack down it , the other one had brownish yellow tips on the leafs sorry to moan
S
Had to repot both plants one pot had a big crack down it , the other one had brownish yellow tips on the leafs sorry to moan
A
Definitely worth it, just for peace of mind
J
Excellent quality plant received
J
Excellent quality plant received
J
Always excellent- very happy with plants supplied.
J
Always excellent- very happy with plants supplied.
A
Great, thank you.
A
Great, thank you.
C
Love the rescue boxes. Such a great way to add to my collection.
Thank you for taking the time to leave us such a kind review! We hope to see you again soon :blush:
A
Excellent materials, especially the soil/compost
Quality of packaging was next level, individually wrapped in plastic bags and cardboard surround and inside a sturdy box
H
I was thrilled to receive my Desert rose, which was in excellent condition, that was helped by the really good packaging! I look forward to it maturing into the plant I admire!
G
Good roots, nice size plant and well packaged.
C
Well worth having,I’ve had many plants from house of Kōjō and never had a damaged plant ,every plant is well protected and packed for safe travel,
C
Well worth the few pence for protection,always top quality packing
E
Great quality and delivery service
Thank you for taking the time to leave us such a kind review! We hope to see you again soon :blush:
C
Well worth it!
S
Better safe than sorry, covers me and the company for a small amount.
d
Love my new plants . Really healthy. And very well packed
g
Lovley as always!
N
Very nice packaging!
C
I love my new addition to my plant family. I just hope I will be able to keep her alive very much looking forward to seeing the flowers.
T
So pleased with my plants. Look forward to my next order. Excellent delivery service
M
Good healthy plants. Delivered with care
K
Perfect as always!
L
A mystery box, well packaged, easy to order.
Protect My Order
£1.49