What happens if I'm not home during my delivery slot?

If you will not be home at the time of delivery, our couriers all have options to redirect parcels to a neighbour, local pickup, or to leave the parcel in a safe location. Please follow the link in the courier tracking email to make these changes.

If the parcel is redirected to a pickup location and not collected within 2 days, we will not be responsible for any damage that may occur from the extended transit.