First things first, unbox it as soon as you can. Plants don't love being in dark boxes any more than you would, and the sooner yours is out and breathing, the better.
Remove all the packaging carefully, give the soil a check with your finger, and water lightly if it feels dry. Then find it a spot with appropriate light, but avoid putting it straight into harsh direct sun or next to a radiator. Think of it like arriving somewhere new after a long journey: it needs a moment to adjust.
It's completely normal for your plant to look a little tired or droopy after transit. This is called transit stress, and most plants bounce back within a week or two. You might see a yellow leaf or some drooping, don't panic, and resist the urge to overwater or start repotting straight away.
Our advice for the first couple of weeks: leave it in its nursery pot, water it only when the top layer of soil feels dry, and let it acclimatise to your home's light, temperature, and humidity. Once it's settled in and showing signs of new growth, you can think about repotting or moving it to its permanent spot.
Every plant we sell comes with a care guide on the product page so you'll know exactly what it needs going forward. And if anything doesn't look right, get in touch with our team, we're always happy to help.
