Help & Advice Hub

We only ship regular orders to the UK. Unfortunately due to changes in the customs arrangements we have temporarily paused shipping to Northern Ireland, the Channel Islands and Isle of Man.

For large orders, we can offer shipment internationally but a minimum order value of £3000 would apply to cover the cost of the paperwork and phytosanitary certificate.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history, earn rewards points and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://account.growtropicals.com/ and follow the instructions on-screen.

We are a small team and ship hundreds of orders per week. In order to ensure orders get shipped out as quickly as possible, all plants are selected at the point of dispatch by our team. Some plants may have a number or code on their size, for example 9cm / B2, in this case you are buying the exact plant as pictured.

In order to ensure you recieve a plant that is the same or better than the plant photographed on the website, we photograph a below standard specimen for all our product images. This ensures you won't be disappointed with the plant you recieve.

When it comes to selecting your plants for dispatch, our team of horticultural experts and our QC team are on hand to make sure you receive the happiest, healthiest plants.

Here at our warehouse, we keep our stock limited and it's not uncommon for our freshly restocked plants to fly off the shelves in no time.

We restock on a weekly basis but availability of plants changes throughout the year. We therefore cannot guarantee when a particular plant will be back in stock but click on the 'Notify me when available' button to the right of each product listing and you'll be the first to know when a plant is back in stock. We do also keep track of what items people are selecting notifications for and if we can get hold of the plant(s), we will get them in.

To view our most recent restock click here.

Yes! You can add a personalised gift message during checkout. We’ll handwrite it neatly and include it with your order.

If your order needs to be split into multiple shipments, we’ll let you know and provide tracking for each one, so you can follow everything easily. 

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@growtropicals.com we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

You have up to 30 mins from placing your order to ammend your delivery address via your account page.

If this time has lapsed or you need to change products in your order, please contact us by email (hello@growtropicals.com) and we will do all we can to make that happen. If your order is being processed by our plant team it will unfortunately be too late to make this change.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. This would be communicated with you before the order is cancelled. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@growtropicals.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Protect My Order is an optional add-on at checkout that gives you peace of mind. For a small fee, your order is protected against loss, theft, and damage in transit.

If your plant arrives damaged due to its journey, we’ll resolve it quickly — no quibbles, no stress.

Protect My Order ensures your experience is hassle-free and your plants and items arrive damage free from their journey.

Some of our plants are pet-friendly, while others can be toxic to pets if ingested. We always recommend checking a plant’s toxicity before introducing it to a home with pets or young children.

You can browse our curated collection of pet-safe plants here.

Plants are living, growing beings, so some natural variation among the same species is expected. While we do our best to list accurate sizes, your plant may be slightly taller, fuller, or leafier depending on the season and growth stage.

Rest assured, we always send healthy, well-established specimens and they will grow in your care in no time at all!

If you have any other quality issues, please reach out to the team at hello@growtropicals.com

Absolutely. Every plant is hand-checked and carefully packed by our team to ensure it meets our quality standards before leaving our nursery.

While we don’t use harmful chemicals on our plants, we can’t guarantee the same for all our suppliers. If you plan to place plants in aquariums, terrariums, or vivariums with live animals, we recommend thoroughly rinsing the leaves and roots, removing any soil, and allowing the plant to dry out before introducing it to the enclosure.

Since 2020, we've been on a mission to make the joy of nurturing rare houseplants accessible to all. We pride ourselves in bringing you the finest quality plants from trusted growers, all while maintaining a strong commitment to sustainability and ethics.

We've had the pleasure of assisting thousands of plant enthusiasts worldwide in discovering their own plant journey – one carefully packaged delivery at a time.

Yes. In our mission to reduce waste and create a sustainable business model in an industry traditionally filled with waste, our cardboard packaging and tape is 100% recyclable. Our air pillow infill is also biodegrable and recylable. We currently use some plastic in our packaging to prevent soil spillage. This can be recycled in household recycling.

We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay debit cards, UnionPay credit cards. We also accept Klarna, Super Payments, Apple Pay, Google Pay, and Shop Pay. If you decide to use any of these five methods, you may be taken off our website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.

If you have a discount code or gift card to redeem, simply pop it into the designated box during checkout. 

Super Payments is a new payment method when you check out. By choosing to complete your order with Super Payments, we don't receive any card charges. 

As a consequence of this, we can offer you cashback on all purchases! This offer can be used on future orders in conjunction with any existing discount codes or gift cards you may want to redeem.

Learn more about Super Payments here.

If you have accidentally given us the wrong delivery address, this can be ammended on your account page within 30 minutes of ordering. If it has been more than 30 minutes, please get in touch with us by emailing hello@growtropicals.com as soon as possible. Please let us know your order number and the correct address and we will try our best to alter your delivery address.

Please note: We cannot provide absolute assurance of successfully updating your address in time before dispatch. If a parcel is already on its way to you and requires redirecting, the courier will place an additional delivery charge on this and this will require paying before delivery is made.

We always aim to make sure our customers love our products but if you do need to return an order (not including plants*), or any items are damaged, we’re happy to help. Just email us directly at hello@growtropicals.com and we’ll take you through the process. 

Please note: we cannot be held liable for any packaging costs should the original packaging be discarded.

*Unfortunately we cannot accept returns of undamaged plants as these are perishable items and are not saleable upon return. If a plant is damaged, we will compensate for this as per our live arrival guarantee.

Refunds are issued immediately when actioned by our customer success team. Please note that payment refunds to Paypal often are much quicker than refunds to banks. Your bank may take several days to process the payment back into your account. We’ll contact you by email to let you know when your refund has been processed. Please allow up to ten working days from recieving the refund notification email before getting in touch about your refund. 

In the unfortunate event that your order arrives in a less-than-perfect condition, we are here to assist you. Kindly reach out to us promptly* via email at hello@growtropicals.com. When contacting us, we kindly request you to provide the following details:

• Your complete name
• Your order number
• Clear photographs of the affected item (and packaging if required)

Our dedicated customer service team is readily available to provide you with the support you need. 

*We ask that you contact us within 7 days of arrival - the sooner the better, especially where it is plants that are damaged. We cannot guarantee compensation where we have been contacted outside of this time as we cannot guarantee care for plants. Please refer to our live arrival guarantee for more details.

In response to the rising trend of online plant sales, we have taken a proactive step towards minimizing waste and fostering sustainability in an industry often plagued by excess. Collaborating with Sarah Gerrard Jones, also known as @theplantrescuer, we proudly present the Plant Rescue Boxes. 

Our Plant Rescue Boxes provide a platform to extend a lifeline to these poorly plants, offering them a second chance at thriving. Each box contains plants with various forms of cosmetic damage or past issues that render them unsuitable for conventional retail. These issues may encompass trimmed leaves, shortened stems, shipping-related flaws, or previous fungal concerns.

Despite their imperfections, the plants within these boxes are generously discounted to reflect their condition. It's important to note that, due to their reduced price, these plants are considered non-refundable. However, with proper care and attention, many of these plants are poised to flourish beautifully once again.

Moreover, we assure you that any potential damage from pests, fungi, or cold-related issues will be thoroughly addressed. This ensures that welcoming these plants into your home carries no risk of introducing unwanted complications. Our commitment to responsible sourcing and care underscores our dedication to both your satisfaction and the environment.

With our Rescue Boxes, you have the opportunity to make a meaningful difference by embracing imperfection and contributing to a more sustainable future for the world of houseplants.

Each plant requires slightly different care but it's best to not over-care for them. You can find care instructions for all plants on the relevant product page. In general houseplants should be watered only when the top third of the substrate is dry, and be kept in bright indirect light. 

Please note that this will not apply to several groups of plants such as cacti for example, as these only require watering every few months.

Please don't cut the plant or repot for at least a week after arriving to minimise stress.

Inside the box, you'll receive plants worth at least 2x the box value. That might be made up of one or two larger plants or a number of smaller plants. Every box is unique and depends on the stock availability at the time of ordering.

It's common for plants to experience a bit of shock after being transported, especially if they've been in a dark box for an extended period. To help them acclimate and minimise the shock, we recommend you to:

1. Unbox your new plants carefully. Gently remove the plants from the packaging, being careful not to damage any leaves or stems.

2. Keep your new plants away from harsh sunlight. Find a location with bright, indirect light to temporarily place the plants. Avoid direct sunlight even for plants that thrive in bright light for the first few days, as this sudden exposure can further stress the plants.

3. Let your new plants breathe. As the plants have been carefully packaged, they will need air circulation around the foliage. This will help correct any leaves now in an unnatural position as a result of being packaged and will also help prevent the introduction of bacterial or fungal infections.

4. Allow your plant to acclimatise. Allow your new plants to acclimate gradually to their new environment. This might take a few days to weeks. 

5. Check before watering. Check the moisture level in the soil. If the soil is dry, give the plants a gentle watering to ensure they are adequately hydrated. However, avoid overwatering, as waterlogged soil can contribute to stress.

6. Avoid disturbing the roots. Although it might be tempting to do so, we highly recommend avoiding repotting or disturbing the roots immediately after receiving the plants. Repotting can be stressful for plants and it is best to let them settle and recover in their original pots. (repotting also voids our 7 day live arrival guarantee).

7. Keep a close eye on the plants over the next few days. Look for any signs of improvement, such as perking up of leaves, and also watch for any signs of further stress.

For full care guide on your specific genus, visit our Plant Care A-Z blog here.

It's not always easy to know what soil your new plant requires.

We've put together an in depth list of the plants we offer and what soil mix we recommend to use here.

You can apply a code at checkout, using the box just below your order. 

T&Cs apply:

• Promotional codes are valid for one-time use only and must be entered at checkout to be applied.

• Only one code can be used per order.

• Promotions cannot be combined with other discount codes unless explicitly stated.

• Automatic offers (e.g. free plant with minimum spend) will apply at checkout when qualifying criteria are met—no code needed.

• Free items are subject to availability and may be substituted or removed without notice.

• Promotions have no cash value and cannot be exchanged for credit or alternative products.

• Codes cannot be applied retrospectively to orders already placed.

• GrowTropicals reserves the right to amend or withdraw promotions at any time without prior notice.

At the moment, you can spend £120 or more (excluding delivery) and the free plant will appear automatically in your cart. You can then click 'add product' at no extra charge.

No code needed!

If the offer does not show, it may be out of stock or you haven’t reached the qualifying amount.

For more help or queries about our promotions, feel free to DM us on socials or email us at hello@growtropicals.com

No, our system only lets you add apply one discount or promotion code per order.

Most of our promotions are time-limited. Keep an eye on our mailing list and Instagram for the latest offers as we regularly share new codes and exclusive perks!

Not at the moment, but we’re working on it! Sign up to the mailing list to be first to know when they launch.

The GrowTropicals Growth Fund is a great way to earn while spending with us! Simply visit our rewards page to sign up, or redeem your points.

Your tier is based on your total spend:

• Bronze: Free to join

• Gold: Spend £150

• Platinum: Spend £250

Each level unlocks more points per £1 and extra perks.

When you join Gold, we will reward you with 250 points, early access to sales, one-time free shipping pass

When you join Platiunum tier you will recieve a Bonus 500 points, exclusive monthly offers, and more!

You can redeem points by logging into your Growth Fund Rewards Page here.

Then, scroll down to 'How to Use Your Points' 

Finally, hover over the coupon you would like to redeem and click 'Redeem'.

Please note, there is a minimum spend required to use growth points. 

The values are as follows:

200 points - £2 off orders over £20

500 points - £5 off orders over £50

1000 points - £10 off orders over £70

1500 points - £15 off orders over £100

2500 points - £25 off orders over £125

Make sure you were logged into your account when placing your order. Points can’t be awarded retroactively for guest checkouts. If you were logged in and still didn’t receive them, get in touch and we’ll look into it.

Yes! Just drop us an email at hello@growtropicals.com with your email address(s) and we will be able to assist further.

At the moment, you can only use one discount or reward per order—including loyalty point redemptions and promo codes.

No! The more you share, the more you earn. 

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. You can purchase our giftcards here

You can manage your communication preferences by logging in to your Account and clicking Manage Preferences. Alternatively, you can hit the 'Unsubscribe' button at the footer of our emails

We're sorry to hear that you're experiencing difficulties on our website. Please DM us on socials or email hello@growtropicals.com along with screenshots and issue details and we will promptly address and attempt resolve this matter as quickly as possible.

Yes, we do. If you’re a content creator who’s passionate about plants and think you could help spread the word about what we do, we’d love to hear from you. Send us some information about yourself, your platforms, and any ideas you have to hello@growtropicals.com.

We’re currently online-only, but keep an eye on our socials and mailing list for pop-up events, shows, and open days!

While we don’t offer regular deliveries at the moment, we do have Rescue Boxes and Mystery Boxes packed with surprises for plant lovers.

If that’s something you’d love to see, let us know!

Certainly! Should you have any inquiries not addressed by our FAQs, please don't hesitate to reach out to us via email at hello@growtropicals.com. Our dedicated customer sucess team will be available to provide assistance.

Since 2020 we have been providing premium houseplant substrates and related products to plant stores and garden centres throughout the UK. Our extensive collection of over 40 items is meticulously crafted by our expert team and rigorously tested in our own Nursery on a daily basis.
We now also proudly supply Ecothrive products and will be adding to this product lineup, constantly.

If you're interested in becoming a retailer of GrowTropicals products, feel free to contact our wholesale team at wholesale@growtropicals.com. They can provide you with further details or assist you in setting up an account.

The Simply range is general purpose, peat-free and easy-to-use, with three products: Houseplant, Cacti and Terrarium. This line is particularly popular with our customers as it is priced lower than our specialist range and is very forgiving, allowing it to be used on a huge variety of plants with great success. This makes them ideal for plant hobbyists of all levels, giving a great introduction to our range of substrates.

The range is built off of the learnings from our successful specialist soil range, so you can expect the same high quality as well as some extras like 8 weeks of nutritional feed, in the mix, from the start!

We have no minimum order value however we require customers to be registered businesses. Depending on the size of the order, there will either be a per-box delivery fee , or a pallet delivery fee. This will be calculated on order.

All orders over £750 are eligible for free delivery.

Yes! The use of peat has raised a lot of questions in terms of sustainability due to the devastating effects that peat harvesting can cause.

All of our substrates are peat free. We have developed a high quality range to replace peat, instead using ingredients such as coco coir and coco husk, that don’t compromise the environment in the same way and work just as effectively, if not much better!

All our substrates are available in 2.5L and 8L bags. We also offer 50L boxes across most of our line. You can also ask about our white labelling services at wholesale@growtropicals.com.

You can find our products in garden centres and plant shops of all sizes all over the UK! We currently have over 200 stockists and our wholesale customer base continues to grow.

GrowTropicals has an offering for all types of business. Whether you are looking to carry out a team building activity, with our terrarium workshops, bring some greenery into the working environment, or if you require a larger installation, we can make that vision happen.

Please email hello@growtropicals.com to ask about the following:

• Corporate gifting
• Plant installations
• Terrarium building workshops
• Terrarium installations
• Maintenance

Yes we do. All rental plant plans include regular maintenance and plant changes, to keep your environment fresh and full of life.

To find out more about our rental services please email us at hello@growtropicals.com.