Frequently Asked Questions

If you have a discount code or gift card to redeem, simply pop it into the designated box during checkout. 

We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay debit cards, UnionPay credit cards. We also accept Klarna, Super Payments, Apple Pay, Google Pay, and Shop Pay. If you decide to use any of these five methods, you may be taken off our website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our website once your transaction is complete.

Refunds are issued immediately when actioned by our customer success team. Please note that payment refunds to Paypal often are much quicker than refunds to banks. Your bank may take several days to process the payment back into your account. We’ll contact you by email to let you know when your refund has been processed. Please allow up to ten working days from recieving the refund notification email before getting in touch about your refund. 

Super Payments is a new payment method when you check out. By choosing to complete your order with Super Payments, we don't receive any card charges. 

As a consequence of this, we can offer you cashback on all purchases! This offer can be used on future orders in conjunction with any existing discount codes or gift cards you may want to redeem.

Learn more about Super Payments here.

If you have accidentally given us the wrong delivery address, this can be ammended on your account page within 30 minutes of ordering. If it has been more than 30 minutes, please get in touch with us by emailing hello@growtropicals.com as soon as possible. Please let us know your order number and the correct address and we will try our best to alter your delivery address.

Please note: We cannot provide absolute assurance of successfully updating your address in time before dispatch. If a parcel is already on its way to you and requires redirecting, the courier will place an additional delivery charge on this and this will require paying before delivery is made.

UK mainland orders ship via 24 hour services; DPD Local 24, Parcelforce express24, Royal Mail Tracked 24 or UPS Standard 24. Once your order is confirmed and upon dispatch, you will receive an email notification with your tracking details. 

Non UK mainland orders or extended delivery area postcodes are only shipped via Parcelforce or Royal Mail. This includes the following postcodes:

AB37,AB38,AB44,AB45,AB53,AB54,AB55,AB56,

CA18,CA19,CA20,CA21,CA22,CA23,CA24,CA25,CA26,CA27,

HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,

IM,IV10,IV11,IV12,IV14,IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,

IV23,IV24,IV25,IV26,IV27,IV28,IV30,IV31,IV32,IV36,IV40,IV41,

IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV50,IV51,IV52,IV53,

IV54,IV55,IV56,IV7,IV9,

KA27,KA28,KW,

LA15,LA16,LA17,LA18,LA19,LA20,LA21,LA22,LA23,

PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,

PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA41,PA42,PA43,

PA44,PA45,PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,

PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,

PA76,PA77,PA78,PA80,PA81,PA82,PA83,PA84,PA85,PA86,PA87,PA88,

PH17,PH18,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH30,

PH31,PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,

PH42,PH43,PH44,PH49,PH50,TR21,TR22,TR23,TR24,TR25,ZE

Our plant shipping days are Monday to Thursday. We ship plants on Friday only for Saturday service. 

Same day dispatch cutoff on Express and Saturday Delivery is 12pm.

Delivery is free on all UK mainland orders over £60.

Unfortunately we cannot offer free delivery over £60 to Northern Ireland or the Channel Islands and Isle of Man. Shipping to Northern Ireland is £10.99 and the Channel Islands is £15.99. 

24 hour delivery is not guaranteed to Northern Ireland or the Channel Islands and Isle of Man.

Saturday delivery is £9.99.

Orders containing e-gift vouchers or greeting cards do not incur a delivery charge. 

*Please note: Delays can occur at peak times or when weather conditions prevent shipment. 

If an order shipped via Express 24hr is not delivered within 24hr of dispatch, please contact us at hello@growtropicals.com. The shipping cost will be refunded to match that of Economy delivery.

Orders containing plants dispatch Monday to Thursday. Orders not containing plants will also dispatch on Fridays. 

Orders placed with Priority shipping will be dispatched same day if ordered before 12pm or otherwise the following day (not including Friday if the order contains plants).

Orders placed with Standard shipping will be dispatched within 2-3 working days (not including Friday if the order contains plants).

Orders placed with Economy shipping will be dispatched within 4-5 working days (not including Friday if the order contains plants).

Orders placed with Saturday delivery up to 12pm Friday, will ship on Friday. Orders placed after 12pm on Friday will ship the following Friday.

Please note: Delays can occur at peak times or when weather conditions prevent shipment. Also, please note we cannot ship plants on bank holidays. 

Delivery times will vary depending on the shipping service purchased (unless otherwise stated in the product description {pre orders for example]). This can be extended at peak times or when poor weather conditions restrict shipment. 

Orders placed with Priority shipping will be delivered the following day if ordered before 12pm or otherwise 2 working days from the date of purchase. 

Orders placed with Standard shipping will be dispatched within 2-3 working days and delivered the following working day.

Orders placed with Economy shipping will be dispatched within 4-5 working days and delivered the following working day.

Orders placed with Saturday delivery up to 12pm Friday, will arrive on Saturday. Orders placed after 12pm on Friday will ship the following Friday to be delivered on the following Saturday.

Please refer to our shipping terms. We do not ship orders containing plants on Fridays (so as to prevent them remaining in the post over the weekend) and so please bear this in mind. You will receive full tracking information upon the dispatch of your order.

Non UK mainland orders may take an extra 24 hours to arrive. 

Delivery details will be provided in your confirmation email.

We always aim to make sure our customers love our products but if you do need to return an order (not including plants*), or any items are damaged, we’re happy to help. Just email us directly at hello@growtropicals.com and we’ll take you through the process. 

Please note: we cannot be held liable for any packaging costs should the original packaging be discarded.

*Unfortunately we cannot accept returns of undamaged plants as these are perishable items and are not saleable upon return. If a plant is damaged, we will compensate for this as per our live arrival guarantee.

If you will not be home at the time of delivery, our couriers all have options to redirect parcels to a neighbour, local pickup, or to leave the parcel in a safe location. Please follow the link in the courier tracking email to make these changes.

If the parcel is redirected to a pickup location and not collected within 2 days, we will not be responsible for any damage that may occur from the extended transit.

In the unfortunate event that your order arrives in a less-than-perfect condition, we are here to assist you. Kindly reach out to us promptly* via email at hello@growtropicals.com. When contacting us, we kindly request you to provide the following details:

• Your complete name
• Your order number
• Clear photographs of the affected item (and packaging if required)

Our dedicated customer service team is readily available to provide you with the support you need. 

*We ask that you contact us within 7 days of arrival - the sooner the better, especially where it is plants that are damaged. We cannot guarantee compensation where we have been contacted outside of this time as we cannot guarantee care for plants. Please refer to our live arrival guarantee for more details.

In response to the rising trend of online plant sales, we have taken a proactive step towards minimizing waste and fostering sustainability in an industry often plagued by excess. Collaborating with Sarah Gerrard Jones, also known as @theplantrescuer, we proudly present the Plant Rescue Boxes. 

Our Plant Rescue Boxes provide a platform to extend a lifeline to these poorly plants, offering them a second chance at thriving. Each box contains plants with various forms of cosmetic damage or past issues that render them unsuitable for conventional retail. These issues may encompass trimmed leaves, shortened stems, shipping-related flaws, or previous fungal concerns.

Despite their imperfections, the plants within these boxes are generously discounted to reflect their condition. It's important to note that, due to their reduced price, these plants are considered non-refundable. However, with proper care and attention, many of these plants are poised to flourish beautifully once again.

Moreover, we assure you that any potential damage from pests, fungi, or cold-related issues will be thoroughly addressed. This ensures that welcoming these plants into your home carries no risk of introducing unwanted complications. Our commitment to responsible sourcing and care underscores our dedication to both your satisfaction and the environment.

With our Rescue Boxes, you have the opportunity to make a meaningful difference by embracing imperfection and contributing to a more sustainable future for the world of houseplants.

Each plant requires slightly different care but it's best to not over-care for them. You can find care instructions for all plants on the relevant product page. In general houseplants should be watered only when the top third of the substrate is dry, and be kept in bright indirect light. 

Please note that this will not apply to several groups of plants such as cacti for example, as these only require watering every few months.

Please don't cut the plant or repot for at least a week after arriving to minimise stress.

Inside the box, you'll receive plants worth at least 2x the box value. That might be made up of one or two larger plants or a number of smaller plants. Every box is unique and depends on the stock availability at the time of ordering.

Since 2020, we've been on a mission to make the joy of nurturing rare houseplants accessible to all. We pride ourselves in bringing you the finest quality plants from trusted growers, all while maintaining a strong commitment to sustainability and ethics.

We've had the pleasure of assisting thousands of plant enthusiasts worldwide in discovering their own plant journey – one carefully packaged delivery at a time.

Yes. In our mission to reduce waste and create a sustainable business model in an industry traditionally filled with waste, our cardboard packaging and tape is 100% recyclable. Our air pillow infill is also biodegrable and recylable. We currently use some plastic in our packaging to prevent soil spillage. This can be recycled in household recycling.

It's common for plants to experience a bit of shock after being transported, especially if they've been in a dark box for an extended period. To help them acclimate and minimise the shock, we recommend you to:

1. Unbox your new plants carefully. Gently remove the plants from the packaging, being careful not to damage any leaves or stems.

2. Keep your new plants away from harsh sunlight. Find a location with bright, indirect light to temporarily place the plants. Avoid direct sunlight even for plants that thrive in bright light for the first few days, as this sudden exposure can further stress the plants.

3. Let your new plants breathe. As the plants have been carefully packaged, they will need air circulation around the foliage. This will help correct any leaves now in an unnatural position as a result of being packaged and will also help prevent the introduction of bacterial or fungal infections.

4. Allow your plant to acclimatise. Allow your new plants to acclimate gradually to their new environment. This might take a few days to weeks. 

5. Check before watering. Check the moisture level in the soil. If the soil is dry, give the plants a gentle watering to ensure they are adequately hydrated. However, avoid overwatering, as waterlogged soil can contribute to stress.

6. Avoid disturbing the roots. Although it might be tempting to do so, we highly recommend avoiding repotting or disturbing the roots immediately after receiving the plants. Repotting can be stressful for plants and it is best to let them settle and recover in their original pots. (repotting also voids our 7 day live arrival guarantee).

7. Keep a close eye on the plants over the next few days. Look for any signs of improvement, such as perking up of leaves, and also watch for any signs of further stress.

Th GrowTropicals Growth Fund is a great way to earn while spending with us! Simply visit our rewards page to sign up, or redeem your points.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. You can purchase our giftcards here

You can manage your communication preferences by logging in to your Account and clicking Manage Preferences. Alternatively, you can hit the 'Unsubscribe' button at the footer of our emails

We're sorry to hear that you're experiencing difficulties on our website. Please DM us on socials or email hello@growtropicals.com along with screenshots and issue details and we will promptly address and attempt resolve this matter as quickly as possible.

Certainly! Should you have any inquiries not addressed by our FAQs, please don't hesitate to reach out to us via email at hello@growtropicals.com. Our dedicated customer sucess team will be available to provide assistance.

Since 2020 we have been providing premium houseplant substrates and related products to plant stores and garden centres throughout the UK. Our extensive collection of over 40 items is meticulously crafted by our expert team and rigorously tested in our own Nursery on a daily basis.
We now also proudly supply Ecothrive products and will be adding to this product lineup, constantly.

If you're interested in becoming a retailer of GrowTropicals products, feel free to contact our wholesale team at wholesale@growtropicals.com. They can provide you with further details or assist you in setting up an account.

We have no minimum order value however we require customers to be registered businesses. Depending on the size of the order, there will either be a per-box delivery fee , or a pallet delivery fee. This will be calculated on order.

All orders over £750 are eligible for free delivery.

Yes! The use of peat has raised a lot of questions in terms of sustainability due to the devastating effects that peat harvesting can cause.

All of our substrates are peat free. We have developed a high quality range to replace peat, instead using ingredients such as coco coir and coco husk, that don’t compromise the environment in the same way and work just as effectively, if not much better!

All our substrates are available in 2.5L and 8L bags. We also offer 50L boxes across most of our line. You can also ask about our white labelling services at wholesale@growtropicals.com.

You can find our products in garden centres and plant shops of all sizes all over the UK! We currently have over 200 stockists and our wholesale customer base continues to grow.

The Simply range is general purpose, peat-free and easy-to-use, with three products: Houseplant, Cacti and Terrarium. This line is particularly popular with our customers as it is priced lower than our specialist range and is very forgiving, allowing it to be used on a huge variety of plants with great success. This makes them ideal for plant hobbyists of all levels, giving a great introduction to our range of substrates.

The range is built off of the learnings from our successful specialist soil range, so you can expect the same high quality as well as some extras like 8 weeks of nutritional feed, in the mix, from the start!

GrowTropicals has an offering for all types of business. Whether you are looking to carry out a team building activity, with our terrarium workshops, bring some greenery into the working environment, or if you require a larger installation, we can make that vision happen.

Please email hello@growtropicals.com to ask about the following:

• Corporate gifting
• Plant installations
• Terrarium building workshops
• Terrarium installations
• Maintenance

Yes we do. All rental plant plans include regular maintenance and plant changes, to keep your environment fresh and full of life.

To find out more about our rental services please email us at hello@growtropicals.com.